Frequently Asked Questions — Part-Time Cleaning (HSS)
Your guide to Honest Recruiter’s HSS part-time cleaning services in Singapore, including new booking terms, cancellation policy, and how we ensure reliability and compliance under the Household Services Scheme.
1. What is the Household Services Scheme (HSS)?
The Household Services Scheme (HSS) is a Ministry of Manpower (MOM) initiative that allows licensed agencies like Honest Recruiter to provide legal, safe, and insured part-time household cleaning in Singapore. All cleaners are trained, covered by insurance, and deployed under MOM-approved guidelines.
2. How is Honest Recruiter different from other part-time cleaning services?
Honest Recruiter is a MOM-accredited and TAFEP-recognised employment agency providing both live-in helpers and HSS part-time cleaners. Our team is insured, background-checked, and trained to deliver consistent quality. We’re also a proud BNI Champions Chapter Member and Sassy Mama Readers’ Award 2025 Top 3 Winner, reflecting our transparent and ethical practices.
3. How much does part-time cleaning cost in Singapore?
Our
weekday sessions start at S$70 (3 hours) and
S$78 (4 hours), while weekend sessions are
S$80 (3 hours) and
S$88 (4 hours). Rates include manpower and insurance with no hidden charges. Check our
Rates & Time Slots for full details.
4. What is your new Service Agreement and Cancellation Policy?
To improve scheduling and fairness to both clients and cleaners, our updated
Service Agreement now includes:
- Upfront payment is required upon booking to confirm your cleaning appointment.
- Cancellations made within 3 days of the scheduled session are non-refundable.
These policies allow us to allocate cleaners efficiently and maintain high service reliability. For rescheduling, please contact us via
WhatsApp at least 3 days in advance.
5. Can I change or cancel my cleaning slot after payment?
Yes, you can reschedule your booking if you inform us at least 3 days before your scheduled date. Cancellations made less than 3 days prior are non-refundable due to allocated manpower and time slots. You may also transfer the booking to another date within 30 days, subject to availability.
6. What cleaning tasks are included in the service?
Our
HSS-certified part-time cleaners cover essential household chores such as:
sweeping, mopping, vacuuming, dusting, kitchen cleaning, bathroom sanitising, and bed-making.
For full details, please refer to our
Scope of Work section.
7. What items are not included under HSS cleaning?
The HSS framework excludes high-risk or specialised tasks such as outdoor window cleaning, moving heavy furniture, pest control, or caregiving. These tasks are outside MOM’s approved list and are not covered by insurance.
8. Are your part-time cleaners insured and background-checked?
Yes. Every Honest Recruiter cleaner is insured, identity-verified, and background-checked. Insurance covers accidental damage and injury during service, giving homeowners peace of mind.
9. Do I need to provide cleaning materials?
Clients are required to provide basic supplies such as mop, vacuum, cloths, and detergents. This ensures hygiene and familiarity with your equipment. If needed, we can recommend a starter kit via
WhatsApp.
10. Can I request the same cleaner for recurring sessions?
Yes. We do our best to assign the same cleaner for weekly or biweekly bookings, depending on schedule availability. Regular customers often enjoy consistency with their preferred cleaner.
11. How do I make payment for my cleaning session?
Payment is required in advance via PayNow or bank transfer to secure your booking.
This upfront confirmation ensures that your cleaner’s schedule is locked in and the slot reserved exclusively for you.
12. What if I’m not satisfied with the service?
If you experience any issues, contact our support team within 24 hours. We’ll review the feedback and, where appropriate, arrange a follow-up session or partial adjustment. Our goal is to maintain the high reliability expected of HSS part-time cleaners in Singapore.
13. Do you offer deep cleaning or one-time bookings?
Yes. We provide one-time
deep cleaning services for move-ins, festive cleaning, or spring refreshes. Simply message us on
WhatsApp to arrange a customised session.
14. Why choose Honest Recruiter for HSS part-time cleaning?
Honest Recruiter stands for transparency, ethics, and excellence.
We’re MOM-accredited, TAFEP-adopted, and award-winning, offering fully digitalised booking and a support team that truly cares.
With clear pricing, trained staff, and a strong service guarantee, we are the preferred agency for part-time cleaning in Singapore.